FAQs
Frequently Asked Questions
Product Related
1. Are these appliance suitable to my home?
We provide detailed product specifications and instructions for use in every product description page, you can choose the right appliance based on the size, needs, and power type of your home. If you have any questions, you can contact our customer service for more consultation.
2. Is the product compatible with international voltage standards?
Our products are available in multiple voltage options，mainly 220-240 volts, please check the voltage requirements in the product detail page before purchasing to ensure suitable for usage.
3. The appliances need to be installed by myself?
Some products require self installation, while others provide simple installation guidance or services. Please refer to the installation instructions on the product page or the product user manual for specific details.
4. What is the lifespan of the appliances?
The service life of different products will vary, and the relevant information will usually be indicated in the instruction manual. Most home appliances have a lifespan of more than 5 years, depending on the type of product and the frequency of use.
Ordering & Shipping
1. What payment methods can I use?
We support multiple payment methods such as Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, UnionPay, Discover, Diners Club International and Maestro. You can freely choose one of the payment methods to make the payment.
2. Can I modify my order?
Once the order is submitted and payment is successful, we will start processing it as soon as possible. If you need to modify your order, please contact our customer service team as soon as possible, and we will do our best to assist you.
3. What about your delivery area and shipping cost?
We offer free shipping within the UK mainland.
4. How can I track my package during the delivery process?
Once your order is shipped, we will send an email containing a tracking number, which you can use to track the status of your package in real-time on our website's Track My Orders or through the courier company.
After Sales
1. What should I do if there is a problem with the product?
If your product is damage upon arrival or do not work well, please send related photos/ videos and description to our customer service team, and our team will assist you in resolving the issue. We provide services such as replacement or refund.
2. How to apply for a return or exchange?
If you are not satisfied with the purchased product, you can apply for a return or exchange within 30 days, provided that the product is not in use and the packaging is intact. For specific return and exchange policies, please refer to our return and exchange page.